Snapchat, the popular multimedia messaging app experienced technical problems with sending and receiving messages on Wednesday morning, according to Downdetector.
A spokesperson for Snap, Snapchat’s parent company, said in an email at 3:15 p.m. ET that the issues had been resolved. The site says that most users are having issues sending messages, but that problems with receiving them have also been reported as of 1 p.m. ET on Wednesday. Some media accounts also indicate that even logging in has proven to be problematic for some.
We're aware many Snapchatters are having trouble using the app. Hang tight – we're looking into it 🛠️
— Snapchat Support (@snapchatsupport) April 8, 2020
Snapchat’s Support account tweeted an acknowledgment of the outage at 10:33 AM ET but didn’t provide any additional details. “We’re aware many Snapchatters are having trouble using the app. Hang tight — we’re looking into it,” the post said. It also hasn’t shared an update since. Based on the fewer number of recent reports, it does appear that Snap is slowly fixing the issue, however.
Many Snapchat users also said they were unable to even log into the app, taking to Twitter to vent their frustration amid the stay-at-home COVID-19 quarantine. The hashtag “#snapchatdown” trended into the No. 1 spot on Twitter on Wednesday morning in the United States.
Snap reported that Snapchat hit 218 million daily active users for the fourth quarter of 2019, up 17% year over year and a sequential gain of 8 million new DAUs.
For the latest information, you can check out Snapchat’s Twitter account.