LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API.
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- Alerts / Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- Interaction Tracking
- IT Asset Management
- 1. Quality software 2. Fulfills our exact requirements 3. Timely updates
- Phone integration Chat integration (internal and customer chat) Departments Cloud based (works on mobile as well)
- 1. Support can be improved for self hosted solution.
- Some internal rule options could be added to expand the options.
LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.