LiveAgent is a complete help desk that brings all your support tickets into one dashboard so you can provide better customer service and be more efficient. In your LiveAgent dashboard, you’ll have multi-channel support for email, live chat (customizable LiveAgent widget), voice, and social pages.
Yes, you read right. LiveAgent gives you access to real-time chat that will not only let you communicate with visitors but will also show you how many site visitors you have and where they are coming from.
LiveAgent has a built-in CRM that lets you store customer info and previous ticket history. (There’s even the ability to load more data from external CRMs/sources with API.)
- Lifetime access
- You must redeem your code(s) by Dec 1, 2019
- 2 Agent seats
- Universal inbox
- Automated ticket distribution
- Real-time chat
- Proactive chat invitations
- Chats overview
- Chat distribution
- Real-time typing view
I had a small hiccup getting my email accounts connected, but within 15 seconds someone from live help was there to assist me. LiveAgent seems like a robust solution and a no-brainer for anyone dealing with customer service online, alone or with a dedicated team.